ChannelBot ("us", "we", or "our") operates the https://channelbot.xyz website and the ChannelBot Discord bot (the "Service").

Types of Data Collected

We store the following user data:

• User Cache: For ChannelBot to run and respond quickly and save bandwidth, we cache users whenever an action is sent to the bot on their behalf. This includes sending messages to changing their username or status. This cache is cleared minimum every 10 minutes to maximum 1 hour.
• User Premium Information: When a user has premium activated for them or redeems a premium code, their user id and the server id they activated will be stored in our database.
• Backups: When an admin creates a backup of a server, server messages and usernames will be stored in the backup file. Backups are deleted after 10 days.

Data Storage Length

User cache is cleared minimum every 10 minutes to maximum 1 hour. Backups are deleted after 10 days. All other user data is deleted upon request outlined later on in this document.

Disclosure Of Data

We care about your data. We will not give your user information to anyone outside of our company, other than in the belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of ChannelBot
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Requesting Data Deletion

To request your user data deletion, please email [email protected] or join our support Discord server and directly message a developer to request data deletion. We may blacklist users who request data deletion to prevent their data from being stored again. If you are not blacklisted, you can request data deletion once every 30 days.

Requesting Your Data

To request a collection of your user data stored in our database, please email [email protected] or join our support Discord server and directly message a developer. You can request your data once every 30 days, and it can take up to a month to collect your data.

Contact Us

If you have any questions, we're happy to answer them! please email [email protected] or join our support Discord server to ask. We'll get back to you as soon as possible.